Frequently Asked Questions (FAQ)
🏠Fit & Space Planning
Will this fit under my sink or inside my cabinet?
In most standard cabinets, yes. Each organizer measures 15" D × 8" W × 13" H. We recommend measuring your available space first—especially the cabinet depth and height under plumbing.
How much space does the bottom tier hold?
The bottom area is designed to fit items up to about 10.3" tall, which works well for most cleaning bottles, sprays, and bathroom products.
Can I use it on a countertop too?
Absolutely. Many customers use the DEKAVA organizer on bathroom countertops, kitchen counters, pantries, or laundry shelves to keep essentials neat and easy to grab.
🧺 Sliding Drawer & Daily Use
What’s the benefit of the sliding bottom drawer?
The pull-out bottom drawer makes tight cabinet spaces way easier. Instead of pulling everything out to reach items in the back, you simply slide the drawer out and grab what you need.
Does the drawer slide smoothly even when loaded?
Yes—when assembled correctly on a flat surface, the bottom drawer is designed to slide out smoothly for daily use. For best performance, avoid overloading one side unevenly.
Will items fall out when I slide the drawer?
DEKAVA baskets are designed with raised side rails to help keep items secure and reduce the chance of tipping or falling out.
🧱 Materials, Stability & Durability
Is the DEKAVA organizer stable?
Yes. The design combines a reinforced base, thickened steel support tubes, and ABS baskets to create a steady, compact organizer for everyday use.
Is it safe for wet areas like bathrooms and under sinks?
Yes. The ABS baskets are water-resistant, and the structure is built for common moisture-prone spaces like under-sink cabinets.
Will it rust?
The organizer uses steel support tubes and ABS baskets designed for home storage use. Keeping the area reasonably dry and wiping spills helps maintain it long-term.
🧰 Assembly & Setup
Is it hard to assemble? Do I need tools?
No tools required. Just connect the 4 support tubes to the baskets and press firmly to secure and level the organizer. Setup usually takes only a few minutes.
Can I assemble it by myself?
Yes—assembly is simple and can be done solo.
What’s included in the box?
You’ll receive the baskets and the steel support tubes needed for assembly.
🧼 Cleaning & Care
How do I clean it?
Just wipe the baskets with a damp cloth. The ABS material is easy to maintain and great for kitchens and bathrooms.
Can I rinse the baskets with water?
Light rinsing is fine, but we recommend wiping and drying afterward—especially if used in a humid under-sink area.
📦 Orders, Shipping & Support (US)
How do I track my order?
Once your order ships, you’ll receive an email with a tracking link. If you don’t see it, check spam/junk, then email us with your order number.
What if my item arrives damaged or missing parts?
Email us at contact@dekavastore.com with your order number and photos of the issue. We’ll help you sort it out quickly.
How can I reach DEKAVA support?
Email: contact@dekavastore.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)
We aim to respond within 24 hours.